Refund policy

Proof of Purchase is Required

All returns, refunds, or exchanges must be accompanied by a valid proof of purchase. This includes your invoice number, date of purchase, and item details. Without this information, we are unable to process any return or exchange. This policy ensures fairness and accuracy for all customers, and helps us resolve your request as efficiently as possible. Please keep your invoice safe. No invoice, no return.

HOW TO RETURN
If you bought online:
Email us at admin@highsocietyhound.co.za within 14 days of receiving your order.
Please include:
– Your invoice number
– Your name & address
– The item you’re returning
– Reason for return

SHIPPING COSTS
You’re responsible for return shipping unless the product is faulty or incorrect.
We recommend using a tracked, insured service. The item is your responsibility until we receive it.

FAULTY OR INCORRECT ITEMS
If something arrives damaged or not as ordered, we’ll make it right.
Email admin@highsocietyhpound.co.za with your order number, and we’ll guide you from there. Returns for incorrect goods must be made within 30 days.

CANCELLATION OF ORDERS
If we need to cancel your order (due to events beyond our control), you’ll be notified in writing and refunded in full within 30 days.

A FEW FINAL NOTES
– Please make sure the product is sealed 
– Refunds will go to the person who paid for the order.
– Engraved brass tags are non-refundable.
– Colors shown online may differ slightly from real-life products